Return and Refund Policy

1. Customer is eligible to enjoy 7 Day Return Policy. Coverage ONLY includes hardware failure.

Customer can exchange a new mechanise if any hardware failure is founded within 7 working days of the invoice or exchange the defected item at our service centre. Returned mechanise should be unused and with the same condition upon purchase. Also, it must be in Full Packaging with all the inbox items bundled with original purchase. 

 

2. Overseas customers can return the mechanise by mail and will be responsible for the delivery charges for such return, while the shipping cost to deliver the new items will be borne by us.

 

3. A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer.

 

4. We cannot accept exchange or return of man-made damaged items which is not caused by our company.
 

5. The lead time of replacement normally takes around 10 - 14 working days for Hong Kong customers, subject to the availability of stocks. For overseas customers, it will depend on the delivery time.

 

6. We will give you a refund by bank transfer.

 

7. ONELIVINGS reserves the final right to interpret the terms and conditions herein.

 

8. For any inquiries, please feel free to contact or visit our authorised service centre:

 

Address: Unit 11, 10/F, Kowloon Bay Industrial Centre, 15 Wang Hoi Road, Kowloon Bay, Hong Kong.

Tel: (852) 2387 9637

Email: cs@soaon.com

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Copyright © 2018 Z MASTER INTERNATIONAL LIMITED. ONEPAD, ONELIVINGS and the "Smiling Window" are registered trademarks of Z Master International Limited in Hong Kong S.A.R. and other countries. ONEPAD LIVINGS, ONEPAD HEXA, ONEPAD MATCHES are trademarks of Z Master International Limited. All rights reserved.