​General Warranty Policy

All Goods of Z Master International Limited (“the Company”) are covered by a one (1) year warranty period commencing from the date of the sales invoice. Such warranty shall be evidenced by the production of the original relevant sales invoice or screenshots of online orders for inspection at the time when the Goods are tendered to the Company for Services, failing which the Company may, at its sole and absolute discretion, carry out the Services as if any warranty did not cover the Goods.


The electrical components of ONELIVINGS Himalayan Salt Lamp are under the protection of the warranty. The rock salt and lamp base are excluded from such coverage.


Hong Kong customers can choose to deliver the Goods to be serviced to our workshop/ customer service center. For overseas customers, SF express courier pick-up could be arranged upon request. The Customer should bear the delivery cost of the Goods to be serviced.


For any Man-made damage confirmed upon examination of the Goods (including the corrosion of salt lamp electrical components by the deliquesced rock salt because the salt lamp has not been continuously turned on), if it is determined that the Goods are not serviceable, a replacement fee will be charged for the new products/ components.


The terms herein are written in both Chinese and English. The English version shall prevail in case of any inconsistency or discrepancy between the Chinese and English versions.


The Company reserves the absolute right to interpret the terms and conditions herein.