ONELIVINGS PRIVACY POLICY

We at ONELIVINGS.COM are committed to protecting your privacy. Our goal is to provide you with a positive experience on our websites and when using our apps, products and services, while at the same time keeping your Personal Information, as defined below, secure. Our privacy practices are described below, as well as in separate notices given when an app, product or service is purchased or downloaded (our "Privacy Policy"). This Privacy Policy covers all  ONELIVINGS Products and ONELIVINGS.COM. By visiting ONELIVINGS.COM, using  ONELIVINGS Products or providing us with your Personal Information (as defined below), you are accepting and consenting to the practices, terms and conditions described in this Privacy Policy.

You will not need to consent to this Privacy Policy, but do acknowledge you have read and understood its terms.

For ease of reference, we will use the following terms in this Privacy Policy:

  • "ONELIVINGS.COM", "our", "us" or "we" means Z Master International Limited,

  • "ONELIVINGS.COM products" includes all ONEPAD, ONEPAD LIVINGS and ONEPAD HEXA, ONELIVINGS branded apps, products and services; and

 

Types of Information Covered by This Privacy Policy
Personal Information. This means any information that (either in isolation or in combination with other information) can be used to identify you directly or indirectly. Some examples of Personal Information include your name, address, email address, phone number, any ID number or location data.

Aggregated Information. Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized.

Anonymized Information. When information is anonymized, Personal Information is removed from collected data and the remaining portion of the data is repurposed for internal or external use, such as, for example, to determine how many users of a particular router include an Internet-enabled television in a home network environment, or how many users viewed a particular website video or advertisement. Such information cannot be used to identify you. Some examples include usage data relating to ONELIVINGS.COM and  ONELIVINGS.COM Products, language preferences and ONELIVINGS website page views.

In general, usage data collected when you visit ONELIVINGS.COM or use  ONELIVINGS Product is both aggregated and anonymized so it does not identify you personally and therefore is not Personal Information.

Children’s Personal Information. ONELIVINGS.COM and ONELIVINGS, ONEPAD, ONEPAD LIVINGS products are not directed to, nor does Z Master International Limited knowingly collect Personal Information from children under the age of 16. If we are informed that we have collected the Personal Information of a child under the age of 16, we will delete that Personal Information from our systems. If you believe we might have inadvertently collected Personal Information from or about a child under the age of 16, please contact us at info@onelivings.com.

 

How We Collect Information 
We collect and process the following data about you:

Information you give us. If you fill in forms on ONELIVINGS.COM or correspond with us by phone, email or otherwise, you may be providing us with information about you, which may include Personal Information. This includes information you provide when you register on ONELIVINGS websites, register or return a ONELIVINGS Product, subscribe to any of our services, search for a product, place an order on ONELIVINGS.COM website, participate in discussion forums or other social media functions on ONELIVINGS website, enter a competition, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem with ONELIVINGS.COM or  ONELIVINGS Products or otherwise request support. Personal Information you give us may include your name, address, email address, phone number and other contact information, financial and credit card information and any other information that can be used to personally identify you.

Information we collect about you. We automatically collect information when you use ONELIVINGS.COM or  ONELIVINGS.COM Products, including:

  • technical information, including the Internet protocol ("IP") address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. This information is all normally provided by your web browser, and we do not specifically request it;

  • information about your visit to ONELIVINGS.COM, including the full Uniform Resource Locators ("URL") clickstream to, through and from ONELIVINGS.COM (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page;

  • any phone number or email address used to contact customer support;

  • usage data about how and when you use  ONELIVINGS.COM Products, other devices that are connected to  ONELIVINGS Products and what features of  ONELIVINGS Products you use;

  • technical information and data gathered when your  ONELIVINGS Products are connected to the Internet, such as how many and which devices are connected to your home network, when you use the devices and the amount of network traffic generated. We also collect environmental data when you use certain  ONELIVINGS.COM Products, such as utility settings, temperature and light readings in the home, motion detection and alarm events; and

  • if you consent, certain apps collect information about your location. If you do not want this information collected, do not consent, or consult your device manual for instructions on how to change location settings.

Information we receive from other sources We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.

 

How We Use Information
We use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information are to:

  • set up an account for you on ONELIVINGS.COM or  ONELIVINGS.COM Products;

  • facilitate your purchase and/or download of  ONELIVINGS.COM Products;

  • authenticate use of your account or purchases and/or use of a  ONELIVINGS.COM Product;

  • register your  ONELIVINGS Product in our product database if necessary;

  • carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

  • assist you with customer support;

  • communicate about and administer participation in customer promotions and surveys;

  • provide the  ONELIVINGS Products you request;

  • provide you with information about the  ONELIVINGS Products you use, such as new features, bug fixes, service downtimes or upgrades;

  • help us develop new ONELIVINGS Products and improve current  ONELIVINGS Products;

  • provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. We (or selected third parties) will contact you by electronic means only if you have opted-in to receive marketing information. "Opt-in" means that you have taken an affirmative action to receive information, such as by checking a box or clicking a button;

  • notify you about changes to ONELIVINGS.COM and  ONELIVINGS Products and changes to our terms, conditions and policies;

  • administer ONELIVINGS.COM and  ONELIVINGS Products for internal operational purposes, including troubleshooting, data and statistical analysis, testing, research and survey purposes;

  • improve ONELIVINGS.COM and  ONELIVINGS Products and to ensure that content is presented in the most effective manner for you and for your computer or device;

  • ensure the security of ONELIVINGS.COM and  ONELIVINGS.COM Products;

  • monitor and regulate interactive features of ONELIVINGS.COM and  ONELIVINGS Products that you choose to participate in, including online forums and chat rooms relating to  ONELIVINGS.COM Products;

  • help you navigate ONELIVINGS.COM;

  • help you access and use certain features of  ONELIVINGS Products remotely and to help you monitor and safeguard your home and home network;

  • provide you with information and recommendations about Internet and utility usage in your home;

  • measure or understand the effectiveness of advertising we serve to you and others who visit ONELIVINGS.COM and to deliver relevant personalized advertising to you and others; and

  • determine which aspects of ONELIVINGS.COM and  ONELIVINGS Products are most useful to you and other users of ONELIVINGS.COM and  ONELIVINGS.COM Products.

 

Why We Use Information
Where we process your Personal Information to provide a product or service, we do so because it is necessary to perform contractual obligations that we owe to you and for our legitimate interests to provide products and services, to maintain our relationship with you and to protect our business. If you choose not to provide us with the Personal Information we need to provide you with a product or service, we will not be able to prov